Question 1

What is CopyBuilder AI in one sentence?

Accepted Answer

CopyBuilder AI is a structured AI Content Studio for generating and saving marketing copy — ads, social posts, and blogs — from briefs you control, with a Content Library and brand tagging for ongoing organisation. It is built for Indian marketers, agencies, freelancers, and in-house teams who need repeatable, channel-specific drafts without maintaining dozens of custom prompts.

Question 2

Who is the product for?

Accepted Answer

Marketing agencies, in-house teams, freelancers, brand-led growth teams, and solo founders use CopyBuilder AI when they need repeatable, channel-specific drafts without maintaining dozens of custom prompts. It is not a replacement for strategy, media buying, creative direction, or compliance sign-off — it accelerates the drafting bottleneck so humans can spend time on the work that actually requires judgement.

Question 3

Do I need prompt-engineering experience to use it?

Accepted Answer

No. Structured fields like product, audience, offer or keywords, tone, and additional information replace free-form prompt juggling. Power users can still pack rich instructions into the additional information field, but the UI is built for marketers — not ML researchers. Most new users produce publishable copy on their first generation without any prompt-writing tutorial.

Question 4

Which channels does CopyBuilder AI cover?

Accepted Answer

Inside the app you will find studios tuned for Google-style ad copy, Facebook posts, Instagram posts, LinkedIn posts, X (Twitter) posts, and Website Blog (formerly called Blog Creation). Public marketing pages and the Knowledge Center guides explain positioning for each studio with India-specific examples.

Question 5

Is my data used to train public AI models?

Accepted Answer

No. We do not train public models on your generations, brand profiles, or briefs. Your content is saved privately to your Content Library and visible only to you (or your workspace teammates on Agency plans). We do not sell your data to advertisers and we do not share it with third parties beyond our minimum subprocessors (OpenAI for generation, Cashfree for payments, Resend for transactional email). The full privacy policy and subprocessors list are linked in the footer.

Question 6

What is the Content Library and how does it work?

Accepted Answer

The Content Library stores every generation you save from the studios. You can filter by post type and brand, search full text across hundreds of past generations, paginate through large histories, open a card to copy the original brief and outputs, and reassign brands after the fact. Auto-saves capture outputs so work is never lost; curated saves record the exact variants you selected. The library makes it easy to find that perfect caption from three months ago in two clicks.

Question 7

What are My Brands used for?

Accepted Answer

My Brands lets you define brand records with their own voice, banned words, tone presets, audience persona, and product description. You attach them when saving content, which powers library filters and keeps client or product-line work neatly separated without creating multiple logins for every small project. Free and Starter plans include 1 brand profile, Pro includes 5, and Agency includes unlimited brands plus 3 team seats.

Question 8

Can I regenerate only part of an output?

Accepted Answer

Yes — where the studio supports section-level regeneration, you can refresh a single block (for example one headline stack or one body paragraph) while keeping the rest intact. Regenerations generally consume credits the same as a new run, so watch usage during heavy testing. Most users find that two or three regenerations per brief is enough to land on a publishable variant.

Question 9

What does 'curated save' mean inside the studios?

Accepted Answer

After you pick preferred lines or sections in the studio UI, curated save writes those selections back to your library record so teammates see the approved combination — not only the raw first draft. This is especially useful in agency workflows where a copywriter generates options and an account manager picks the final selection; curated save preserves the decision trail for compliance and review.

Question 10

Does CopyBuilder AI publish directly to ad platforms?

Accepted Answer

No, and that's intentional. You copy or export copy into Google Ads, Meta Ads Manager, LinkedIn, X, or your CMS. That boundary keeps you in full control of targeting, spend, conversion tracking, and compliance workflows inside each network's native tools. Direct publishing would also require granting account-level OAuth permissions across many platforms, which creates change-management risk.

Question 11

How does pricing work across plans?

Accepted Answer

Plans combine a tier (Free, Starter, Pro, Agency, or Enterprise) with monthly generation credits, brand profile counts, and team seats appropriate to that tier. All paid plans bill in INR ex-GST with a 18% GST added at checkout. The Free plan is permanent (10 credits per month forever); paid plans (₹199, ₹499, ₹999) auto-renew monthly or annually. See the pricing page for current allowances.

Question 12

What are the generation limits for each plan?

Accepted Answer

Free: 10 credits per month. Starter (₹199): 100 credits per month. Pro (₹499): 500 credits per month. Agency (₹999): unlimited generations under fair-use plus 100 API requests per workspace per day. Enterprise: custom credit allocations and rate limits. Credits don't roll over month-to-month — your balance resets to the plan's allowance on your billing-cycle anniversary date.

Question 13

Can I switch between monthly and annual billing?

Accepted Answer

Yes. Paid tiers support both monthly and annual billing cycles. Annual billing offers approximately 17% savings versus paying monthly for 12 months — effectively two months free per year. You can switch between cycles in Dashboard → Settings → Billing; the switch is pro-rated for the remainder of your current billing period.

Question 14

What is Enterprise tier for and how do I get it?

Accepted Answer

Enterprise is for organisations needing more than the standard Agency plan — typically 10+ team seats, raised API rate limits, signed master service agreements (MSA), uptime SLAs of 99.5% or higher, priority support with dedicated CSM, and optionally on-premise deployment for highly regulated industries. To start an Enterprise conversation, email info@arinesolutions.com with your company name, expected seat count, and any compliance requirements.

Question 15

Do unused credits roll over to the next month?

Accepted Answer

No. Unused credits do not roll over — your balance resets to the plan's monthly allowance on your billing-cycle anniversary. This keeps pricing simple and prevents users from hoarding credits. The vast majority of users on Starter and Pro use 60 to 90 percent of their monthly credits, so rollover would rarely be a meaningful benefit. If you consistently hit your limit, upgrade to the next tier.

Question 16

Which payment methods are supported?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex, Rupay), UPI (PhonePe, Google Pay, Paytm, BHIM), net banking from major Indian banks, and digital wallets — all via Cashfree Payments, India's PCI-DSS-certified payment gateway. International cards from outside India are also accepted. Enterprise customers can request annual invoicing with NEFT or wire transfer.

Question 17

Where can I download invoices or update billing details?

Accepted Answer

Use Dashboard → Settings → Billing after sign-in. The page lets you view, download (as PDF), and forward all past invoices, update card details, change billing cycle (monthly to annual or vice versa), and add your company name and GSTIN for GST input tax credit. If a document is missing, contact support with your account email and approximate charge date.

Question 18

Are taxes included in the listed prices?

Accepted Answer

Headline prices on the pricing page are exclusive of GST so you can compare them like-for-like with international SaaS tools that quote ex-tax pricing. GST at 18% is added at checkout in line with Indian tax law for SaaS subscriptions. The final total including GST is shown clearly before you confirm payment. International customers (outside India) are also billed in INR — your card issuer applies FX conversion automatically.

Question 19

What happens if a payment fails on renewal?

Accepted Answer

Failed renewals trigger an email notification asking you to update your payment method within 7 days. During the grace period your account remains active. After 7 days of failed payments, your account is downgraded to the Free plan automatically — you keep your generations and brand profiles but lose access to paid features until you successfully re-upgrade. Reach out to support if you're locked out unexpectedly.

Question 20

Can I get a GST-compliant invoice with my company GSTIN?

Accepted Answer

Yes. After your first paid charge, go to Dashboard → Settings → Billing → 'Edit billing details' and add your company name, registered address, and GSTIN. All future invoices automatically include your GSTIN and the appropriate IGST/CGST/SGST split based on your billing state versus our registered state (Maharashtra). Invoice format is GST-compliant and accepted by Indian tax authorities for input tax credit claims.

Question 21

Can I cancel my subscription at any time?

Accepted Answer

Yes — you can cancel from Dashboard → Settings → Billing in two clicks, with no email or cancellation form required. Your subscription remains active until the end of the current billing period, after which you're moved to the Free plan automatically. Your generations, brand profiles, and Content Library remain intact even after downgrade. There's no minimum commitment beyond the current month.

Question 22

Do you offer refunds if I'm unhappy with the product?

Accepted Answer

We offer a 7-day refund window on first-time monthly subscriptions and a 14-day refund window on first-time annual subscriptions, no questions asked. After that, refunds are handled case-by-case — typically prorated for the unused portion if there's been a service issue on our end. To request, contact support with your account email; refunds are processed within 5 to 7 business days back to the original payment method.

Question 23

I forgot to cancel and was renewed — what now?

Accepted Answer

Reach out quickly through Contact with timestamps and your account email. We review good-faith cases sympathetically — for accidental annual renewals reported within 14 days of the charge with no significant usage in the new period, we typically offer a refund. We cannot guarantee reversal if generations were heavily consumed in the new period or if Terms exclude a cooling-off in your specific situation.

Question 24

What happens to my Content Library if I downgrade or cancel?

Accepted Answer

Your generations, brand profiles, templates, and Content Library remain intact even after cancellation or downgrade — they're never deleted. Access to paid features (extra brand profiles beyond Free quota, advanced studios, API access, team seats) is restricted until you re-upgrade. You can still copy and export existing content from the library at any time. To fully delete your data, email security@arinesolutions.com with 'DELETE ACCOUNT'.

Question 25

Is there a free trial of paid plans beyond the Free tier?

Accepted Answer

We don't offer a separate paid-plan trial — the Free plan with 10 monthly credits acts as a permanent, no-pressure trial. Most users evaluate on Free for 1 to 4 weeks, then upgrade to Starter or Pro once they hit the credit limit consistently. If you need more than 10 credits to evaluate (for example, an agency considering Agency-tier features), email us with your use case for a 14-day evaluation grant.

Question 26

How do I contact support?

Accepted Answer

Email info@arinesolutions.com for all support queries — include your account email, browser, screenshots for UI issues, and any error messages to reduce back-and-forth. Most responses come back within 4 to 8 business hours during the working week (Monday to Friday, 9am to 7pm IST). Agency-tier customers get priority response times. Enterprise customers get a dedicated CSM with regular monthly calls.

Question 27

How do I sign in to CopyBuilder AI?

Accepted Answer

CopyBuilder AI uses Google Sign-In for frictionless onboarding — click 'Get started' on the homepage and authenticate with your Google account. Email magic-link sign-in is also available as a backup option. If your organisation blocks Google OAuth (some regulated enterprises do), discuss SSO alternatives during Enterprise procurement — we support SAML SSO via Okta, Azure AD, and OneLogin on Enterprise plans.

Question 28

How do I delete my account or export my data?

Accepted Answer

Account deletion is available by emailing info@arinesolutions.com from your registered email with the subject 'DELETE ACCOUNT'. We process deletion requests within 7 days and email confirmation when complete; deletion is permanent and irreversible. Data export (your generations, brand profiles, and Content Library as JSON or CSV) is available on request — turnaround is 2 to 3 business days. See the Privacy Policy for full subject rights and processing details.

Question 29

Where are the legal policies and compliance documents?

Accepted Answer

Linked in the footer and at canonical paths: Terms of Service (/terms), Privacy Policy (/privacy), Cookie Policy (/cookies), Payment terms (/payments), and the Legal center (/legal) which collects all the documents most teams need for review. For DPA, MSA, or other custom legal documents, contact info@arinesolutions.com — we can typically sign within 5 to 10 business days.

Question 30

Can multiple people share one login or do we need team seats?

Accepted Answer

Accounts are intended for individual use unless your contract says otherwise. Sharing logins breaks audit trails and can violate security policies — we recommend separate seats for genuine team usage. The Agency plan includes 3 team seats by default with role-based permissions (Owner, Editor, Viewer). Additional seats are ₹299 per seat per month. For larger teams, Enterprise plans offer per-seat pricing and SSO.

Frequently asked questions

Product & platform

What is CopyBuilder AI in one sentence?

Who is the product for?

Do I need prompt-engineering experience?

Which channels does CopyBuilder AI cover?

Is my data used to train public models?